Terms and Privacy Policy

Welcome to Terragreen Medical (hereinafter: the “Website”). The website is operated by Terragreen Medical (hereinafter: “The website management” or “The company”).
The website is used as an e-commerce website which offers (among other things) for sale various products (hereinafter: “the products”).


    1. The provisions of these Terms and Conditions and the Terms of Use appearing on the website define the legal relationship between the client and the website, the Terms of Use of the website and / or
      The order of the products from the website and indicate the consent of the customer, these terms and additional conditions that appear on the website.
    2. The Company may at any time, in its sole discretion, update these Terms and Conditions.
    3. These terms apply to the use of the website and the services contained therein through any computer or other communication device (such as a cell phone, various tablets, etc.) as well.
      They apply to the use of the website, whether through the Internet or through any other network or means of communication.
    4. Nothing in these By-Laws shall derogate from the provisions of the Consumer Protection Law, התשמ”א-1981 (hereinafter: “The Consumer Protection Law”) and regulations that have been enacted pursuant to it, insofar as they apply to the website
      (Hereinafter: the “Instructions”), except in cases where such provisions may be conditioned upon and such stipulation has been made within the framework of the website whether expressly or implicitly.
    5. The company and the management of the website do their best to present the most complete and comprehensive information about the product, including images, notwithstanding the provisions of this section, it may be clarified that there may appear on the website in good faith and without malicious intent and / or out of a desire to mislead, inaccuracies and / or errors and / or omissions and the company, the management of the website and the website will not bear any responsibility arising inaccuracies and / or errors.
    6. The chapter titles are provided for the convenience and orientation of the customer and will not be used in the interpretation of the regulations.
    7. A super mistake in describing a product/s will not charge the company.
    8. The product images on the website are displayed for illustration purposes only. In addition, there may be differences in appearance, color, size, etc. between the product, as it is displayed on the website, and the product in reality.
    9. Do not copy and use, or allow others to use, in any other way the content from the website, including other websites, electronic publications,
      In print publications, etc., for any other purpose.
    10. The date recorded, for all intents and purposes, on the company’s computers is the determining date for everything.

Website Registration

    1. In order to place an order for products, the customer must register on the website using an online registration form.
    2. You can disconnect the website account from Facebook at any given time. First you must connect to your account on the website and go to the “My Account” page and click on the button “Disonnect your account from Facebook”
      unlink account from facebook 1 1
    3. You can cancel your registration at any time and completely delete your account on the site, delete the account should be made by email: info@terragreenmed.com – After requesting deletion, all your details on the site will be deleted, including: your email, your personal details, your orders and your addresses. Please note: A deleted account cannot be restored.
    4. Any person, including a company, may use the website, including making purchases through the website, between the rest, being subject to being qualified to perform legally binding actions, a holder of a valid credit card, issued by one of the credit card companies (above and below: “The customer “).
    5. The registration is one-time, after which the customer will not be required to re-register each time when making the purchase.
    6. When registering on the website, the customer must enter a username and password as well as his e-mail address. If the customer forgets the password, the existing password will be sent to him as entered during the initial registration on the website to the e-mail address entered on the website.
    7. In the future, if and when the customer requests to purchase additional products, the customer will be identified by the name of the customer and the password he has chosen.
    8. The customer’s details will be updated in accordance with the data that will be filled in by the customer in the online registration form found on the website.
    9. The management of the website may from time to time require additional identification information.
    10. Without derogating from the above, the company may prevent any person from using the website, temporarily or permanently at its sole discretion and without giving
      notice of this in advance, Including in any of the following cases:

      1. Committing an illegal act and / or violating the provisions of the law;
      2. Violation of any of the terms of these Terms and Conditions;
      3. Deliberately providing incorrect information;
      4. Performing an action that may impair the proper operation of the website and / or any of the suppliers and / or any third party;
      5. The credit card held by the customer has been blocked or restricted for use in any way.

Purchasing products on the website

      1. The purchase of the products will be done by adding products to the shopping cart, after adding products to the shopping cart the customer will enter in the online form designated for this in the order process the following customer details: First name, Last name, Telephone Number, E-mail Address, in addition, the details of the recipient of the order must be provided, First name,
        Last name, Telephone Number, City, Street, House Number, Floor, Apartment, Entrance and any other identifying details that he has to assist in the delivery operation to easily locate the property to which the delivery is being made.
        Delivery of the order, including comments and information regarding the shipping operation and / or if the recipient of the order is not at home. The fields marked with an asterisk must be filled in and without them it will not be possible completing the order.
      2. In order to avoid any possibility of a malfunction in the delivery, the customer must provide only accurate and correct details.
      3. When completing the order, the customer will confirm the order details and the correctness of the details he provided.
      4. Filling in all the details is a prerequisite for placing the order, in order to place the order efficiently and without incidents and therefore care must be taken to provide all the details accurately.
      5. The customer’s details will be updated in accordance with what is stated in the online order form on the website.
      6. Filling in all the details required for the purchase of the product by the customer will be considered for placing an order (hereinafter: “The order”), upon receipt of the order, the website will check the credit card details
        And only after the approval of the credit company and / or after receiving a confirmation from Pay Pal as will be clarified below, the operation will be approved and a final confirmation of the order will be issued, the customer will be charged for the product through the credit card and / or through the PayPal account as will be explained below and all is subject to the products being in the company’s inventory and the website.
      7. The details as entered in the order form by the customer, will constitute conclusive evidence of the correctness of the actions.

How to make the payment for the order

      1. Payment for the products will be made by credit card.
      2. If the customer chooses to use a credit card to make the payment, the customer will be asked to provide the credit card details, ID card, card type and validity date.
      3. The management of the website reserves the right to stop using any means of payment on the website, allow the use of additional means of payment and apply different payment arrangements to different types of credit cards or means of payment that the website management will respect.
      4. Once the payment details have been entered in the online order form, a confirmation of receipt of the order details will be sent to the customer via e-mail. It will be clarified that this approval does not oblige the website management to provide the ordered products and it only indicates that the order details have been received by the website management.
      5. Immediately after placing the order, the website management will check the means of payment used by the customer, the customer will be notified that the order has been approved and his account will be charged for the cost of the service.
      6. In the event that the transaction is not approved by the credit company or any other means of payment at the time, the customer will receive a suitable notice and the website management will contact the customer to complete or cancel the transaction.
      7. Approval of the purchase operation is conditional on the product being purchased in stock on the requested delivery date and / on the order date. If it is not stated that the product is not in stock and the product has not been removed from the website by the time the order is placed, the website management will not be liable subject to the website management refunding the customer any amount paid if paid to website management and / or canceling the charge if made for the purchase.
      8. It will be clarified that there may be situations in which although the item is displayed on the website as existing in stock, in practice it is missing and can not be delivered, in these cases the transaction will be canceled, and the customer will not have any claim in this regard subject to refund of the amount paid by the customer.
      9. The delivery date will be determined from the date of approval of the transaction by the credit card company or other available electronic wallet service approved.
      10. If the customer was mistakenly charged by the credit company, the customer must notify the website management in order to process a refund accordingly.

Delivery and Transportation of products

      1. The delivery of the product by the website will be done only after receiving a payment confirmation from the credit company. That is, the product is paid for, as specified above, the product will be delivered to the address that the customer typed and / or delivered when placing the order in the online form.
      2. The website undertakes to deliver the goods within the delivery time to the requested destination and subject to the fact that the destination is within the borders of the State of Israel only. The website and will do its best so that the product will arrive quickly.
      3. The website management will do its best to deliver the products quickly and within 3-5 business days if shipped by courier.
        Product delivery times include only the calculation of business days (Sundays to Thursdays, not including Fridays, Saturdays, holidays and public holidays).
      4. The shipments that will be delivered through the shipping company on behalf of the website management are in accordance with the terms of the shipping company, the distribution areas of the shipping company and by prior arrangement with the recipient of the order.
      5. If the shipping company is unable to make the shipment to the shipping address for any reason. The website management will inform the customer and will work to find an alternative solution that will meet the wishes of both parties.
      6. The delivery dates indicated on the website and above do not apply to products that are out of stock of the website and / or from the inventory of the relevant supplier.
      7. The deliveries are made by a courier company, through which the products will be transported. The terms of the courier company will be binding for the customer.
      8. Shipping Fee – In addition to the price of the ordered products, the customer will be charged a shipping fee, the amount of the shipping fee will appear at the end of the order process depending on the shipping method chosen by the customer, unless otherwise stated.
      9. The shipping fee will be paid upon payment for the product. On sale with installments using a credit card, the website may charge the shipping fee upon charging the first payment.
      10. The website will not be responsible for any delay and / or delay in delivery and / or non-delivery of the products which is caused as a result of one of the reasons below:
        1. Force majeure and without changing the aforesaid – war, military operation, emergency operation and / or natural disasters and / or from events beyond the website’s control such as strikes and shutdowns at all farms and / or suppliers of services or goods needed to produce supplies or transport product.
        2. Any reason beyond the control of the website and / or the company.
        3. A party associated with the delivery operation.
      11. The indicated delivery times for the products include only the calculation of business days (Sundays to Thursdays, not including Fridays and Saturdays, holidays and public holidays).
      12. The customer must immediately notify the website if the product is not delivered within the delivery period specified on the website, in which case the new delivery time will be considered from the date of coordination of the new date.
      13. Be sure to fill in accurate and up-to-date details, in case the products are returned to the company due to incorrect details, the customer will be charged for shipping and handling fees.

Cancellation of a purchase by the customer

      1. The customer may cancel the transaction in accordance with the provisions of the Consumer Protection Law and regulations enacted thereunder. Without derogating from:
        1. Cancellation will only be made by written notice to the email address info@terragreenmed.com
        2. Cancellation of a transaction by the customer will not be possible in the purchase of certain items as specified in subsection 14C (d) of the Consumer Protection Law.
        3. Cancellation of the transaction by the customer is subject to the product being returned as reasonably or as possible in its original packaging.
        4. After receiving the cancellation notice, the customer is paid the amount paid by him for the product less cancellation fees (the shipping fee is not part of the product price and will therefore be deducted separately from the refund) at a rate of 5% of the transaction amount or NIS 100, whichever is lower. In the event of cancellation of a transaction due to a defect or non-compliance, the customer will not be charged any cancellation fee. Additional provisions of the Consumer Protection Law regarding the cancellation of the purchase by the customer, including regarding the obligation to return the product, will also apply.

Cancellation of a purchase by the company

        1. The company may, in its sole discretion, for any reason, and at any time, cancel or terminate a transaction and / or sale and / or cancel an order, in whole or in part, and / or the activity of the website, in whole or in part.
        2. Notice of such cancellation or discontinuation will be given to the user or customer, and the company will refrain from charging the customer’s credit card or refund him any amount paid for the products, to the extent paid.
        3. Except for the refund of the said transaction amount, the user or customer will not have any claim, legal claim and / or demand towards the company and / or the supplier in respect of the cancellation of the transaction as stated in this section.
        4. If a product is found to be out of stock, the website may cancel the order or offer an equivalent replacement item. If such an order is canceled, the website will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer or a third party, including but not only damage due to the purchase of the item from a third party at a higher price.


        1. All intellectual property rights, including patents, copyrights, designs, designs and trade secrets, are the property of the company only or of other third parties who have authorized the management of the website to use them.
        2. These rights apply, among other things, to the data on the website, including the list of products, description and design of the products and any other details related to its operation.
        3. These rights also apply to the website name and domain name(https://www.terragreenmed.com/) of the website, the trademarks (whether registered or not) are all the property of the company. They may not be used without their prior written consent.
        4. No information may be copied, reproduced, distributed, sold, marketed, rented and translated from the website, including trademarks, images and texts, product design, product images, etc. without prior written permission of the company.
        5. Do not link to content from the website, which is not the home page of the website (deep link) and do not display or publish such content in any way, unless the deep link is to the web page on the website in full and as is, so you can view and use it in the same way, while obtaining the consent of the website management.
        6. The management of the website may order the cancellation of a deep link even after giving its consent at its sole discretion and in this case, you will not have any claim and / or demand and / or claim against the management of the website.


        1. The company (and / or anyone on its behalf) does not directly and / or indirectly bear any responsibility for damages arising from and / or related in any way, for the repair, assembly and / or replacement of the products.
        2. The company (and / or anyone on its behalf) does not directly or indirectly bear any responsibility for damages resulting from the use and / or reliance on information published on external websites, which can be accessed through any of the services on the website. It will be clarified that the company does and will do its best to cooperate with reputable and reputable suppliers only.
        3. The company (and / or anyone on its behalf) does not directly and / or indirectly bear any responsibility for damages arising from and / or related in any way to the use and / or performance of the website.
        4. In any case, the company will not be responsible for any activity of any other party that is not under its full control.

Confidentiality and Privacy

        1. All the personal details of the customer (name, e-mail, etc.) will be stored in the company’s databases.
        2. The company will not pass on the customer’s personal details to anyone other than the suppliers, if necessary and only for the purpose of completing a transaction.
        3. The company will not make any use of the details of the customer’s means of payment but to make a payment for a transaction that the customer requested to make, and these details will not be passed on to any other party other than for this purpose. For the avoidance of doubt, the details of the means of payment are not stored in the company’s databases.
        4. Notwithstanding the foregoing, the company may transfer a user’s personal details to a third party in cases where the client has committed an act or omission that harms and / or may harm the company and / or any third parties, the client has used the company’s services to commit an illegal act, or a legal request instructing it to provide the details of the client to a third party as well as in any dispute or legal proceedings.
        5. The company may use the customer’s personal details, without identifying the specific customer, for the purpose of analyzing statistical information and presenting and / or passing it on to other parties..
        6. As this involves the performance of operations in an online environment, the company cannot guarantee complete immunity from intrusion into its computers or the disclosure of information stored by illegal operators. If a third party is able to penetrate the information held by the company and / or misuse it, the user will not have any claim, legal claim or demand towards the company.
        7. The company will be allowed to use “Cookies” in order to provide the user with a fast and efficient service and save the customer the need to enter his personal details every time he enters the website.
        8. In the event of cases beyond the control of the company and / or arising from force majeure, the company will not be liable for any damage of any kind, indirect or direct, caused to the customer and / or anyone on behalf of the customer if this information will be lost or used unauthorized.

Law and Judgment

        1. The law applicable to these regulations and / or to any action and / or conflict arising therefrom, is Israeli law only.
        2. In any case of dispute, the courts (Magistrates or District) of Tel Aviv-Yafo shall have the exclusive jurisdiction to discuss it.
        3. The law applicable to the use of the website, the invitation and these regulations, including the interpretation and enforcement of the regulations is Israeli law only.


Open chat
Need Help?
Can we help you?
Skip to content